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Stephen R. Clark
P.O. Box 868, Fishers, IN 46038-0868
Stephen @ EpiphanyLane.com
KEY SKILLS:
Professional Writing Communications Planning, Development, and Management (Corporate /
Employee / PR)
Intranet Management & Content Development
Internet Content
Development
Publishing & Publications Development (magazines, books,
documents) Creative & Design Services Editing
Project/Process/Event Management Devotional Writing
WORK
HISTORY:
9/06 - Present,
Project Editor
Wiley Publishing
Consumer Dummies
Indianapolis/Fishers, Indiana
PRIMARILY
As a Project Editor for Consumer Dummies, I provide day-to-day contact
and support for authors during the writing and development of their
books. I also project manage the editorial and production schedules,
illustrations, proofing, reviewing, and so forth, as well as refine
the TOC and help shape the overall text. All this while keeping a
close eye on multiple deadlines since all PEs handle several books at
once. Books I have managed include Seasonal Affective Disorder FD,
Football FD 3e, U.S. Military History FD,
Intermediate Spanish FD, and The Book of Revelation FD.
8/01 -
Present (part-time), Principal / Consulting
Top
Stephen R. Clark, Epiphany Lane Communications
Writing & Communications Services
Fishers, Indiana
www.EpiphanyLane.com
PRIMARILY offering corporate, organizational, and individual communications management, consulting,
ghosting, writing, marketing, and
related services for creating effective communications products.
CLIENTS
INCLUDED:
The Anchor Group, Newport Creative, Sallie Mae, Alpha Books, Adams
Media, Zondervan, Time Life, and more.
4/98
- 7/01, Corporate Communications/PR Manager
Top
Best
Access Systems (a division of Stanley Security Systems)
Indianapolis, Indiana
PRIMARILY
I was responsible for all employee and corporate communications,
public relations (non-product), community affairs, and internal
publications. I also regularly interacted with senior company
executives.
ADDITIONALLY I was deeply involved in the
development of our companys Intranet (design policies, etc.). I
was responsible for corporate event planning and implementation
including the annual off-site Management Conference and Top Gun Sales
Conference and some marketing.
A KEY ACCOMPLISHMENT was establishing
communications policies and an evolving employee communications
program where none existed (with no budget).
4/97
- 4/98, Proposal Specialist
Top
Rolls-Royce
Corporation (formerly Allison Engine Company)
Indianapolis, Indiana
PRIMARILY
I was responsible for supporting proposal development needs of the
various business units.
ADDITIONALLY I helped
further the development of more consistent proposal and documentation standards.
A KEY ACCOMPLISHMENT
was helping develop processes for archiving materials on the corporate
Intranet using Documentum.
3/96
- 4/98, Principal / Consulting
Top
Stephen R. Clark, Writing
& Communications Services
Indianapolis, Indiana
PRIMARILY offered corporate and
organizational communications management, consulting, writing, and
related services for creating effective communications efforts as well
as marketing.
CLIENTS INCLUDED: Business
& Professional Exchange, Farm Bureau, YMCA of Greater Indianapolis, Aearo,
Communico, Home Therapy Systems, AT&T WorldNet, Macmillan Publishing, CashFlowPLUS, Ambassador Consulting, Moody Press, Turning
Point Associates, Caskey Training Systems,
among others. 1/95
- 3/96, Proposal Manager Top
AT&T
Solutions, Solutions Support Center (SSC)
Morristown, New Jersey
PRIMARILY
I provided proposal management support for technical sales proposals,
presentations, and related documentation, serving as the team leader
and document project manager. Proposal teams included as few as 5 and
as many as 50 or more members. Leading the team involved
matrix-managing members drawn from a variety of disciplines as
required by the Request for Proposal (RFP). I managed all proposal
input and production activities, ensured proposals were responsive to
Client requirements, and supervised Technical Writers, Proposal
Editors, and other support personnel.
ADDITIONALLY I provided
mentoring for SSC personnel and served as resident subject matter expert in the
area of proposal development and document publishing.
A KEY ACCOMPLISHMENT
was having a Client (in global banking) comment that the proposal we submitted
was of the highest quality they'd ever seen; that it was visually attractive,
very well organized, and clearly written. 4/94
- 1/95, Senior Technical Writer Top
AT&T
Solutions, Sales Response Center (SRC)
Bridgewater, New Jersey
PRIMARILY I provided
writing, editing, production coordination, and other proposal support for
sales proposals, presentations, and related documentation, supporting the
Proposal Managers. Provided proposal and process training to proposal teams.
ADDITIONALLY I was responsible
for developing document publishing standards, templates, systems standards,
and more. I served as primary mentor for new personnel, and was one of
four founding members of the SRC.
A KEY ACCOMPLISHMENT
was serving as the primary writer and a key contributor to our proposal
development quality standards and process methods and procedures. I also
served as one of the trainers / presenters giving sessions on our process
to various personnel. 11/92
- 4/94, Senior Technical Writer Top
AT&T
Business Communications Services
ACCUMASTER
Management Services (AMS), Sales Support
Bridgewater, New Jersey
PRIMARILY as the sole
AMS Technical Writer, I provided writing, editing, and graphics support
for sales proposals, presentations, and related documentation. Provided
team management and logistics support for a large special project.
ADDITIONALLY I developed
documentation standards, templates, and other materials and distributed
these throughout AMS. Finally, In early 1993 I was assigned to a telecommunications
outsourcing project involving Chase Manhattan Bank. I managed the documentation
of data-gathering efforts, provided project management assistance, and
supervised two temporary employees, as well as provided writing, editing,
graphics, and document publishing support. During this project I interfaced
with senior AT&T and Chase executives.
A KEY ACCOMPLISHMENT
was organizing and facilitating the week-long Chase Project win review,
and then writing the win review document. This document served as a key
input into AT&T's new outsourcing business, AT&T Solutions.
4/92
- 11/92, Employee Communications Manager Top
AT&T
Treasury, Quality & Organizational Effectiveness Group
Berkeley Heights, New Jersey
PRIMARILY I was responsible
for managing communication channels within Treasury, which included producing
a bimonthly employee newsletter, T-NOTES. Formerly a quarterly newsletter,
I redesigned T-NOTES, enlisted a larger more active volunteer staff, and
instituted a reader response card.
ADDITIONALLY I assisted
coordinating special video productions and conferences, managed a quarterly
recognition program, consulted on several QITs and focus groups, managed
the distribution of Treasury information releases, and developed collateral
materials for college recruiting. I frequently interacted with senior AT&T
executives.
A KEY ACCOMPLISHMENT
was establishing an employee "Sound-Off!" channel (feedback could be provided
via e-mail, fax, company mail, U.S. mail, phone mail, or in person) that
allowed employees to share concerns, issues, complaints, questions, and
other comments, anonymously if desired. Prior to my leaving Treasury, at
least three very sensitive issues which required the involvement of senior
management, were satisfactorily resolved. I also established a Treasury
news fax system which allowed important announcements to be distributed
simultaneously to hundreds of sites across the country. 1/91
- 4/92, B&P Quality & Process Manager Top
AT&T
Network Systems
(now Lucent Technologies)
International Bid & Proposal Operations,
Quality & Process Management Group
Berkeley Heights, New Jersey
PRIMARILY I was responsible
for developing and documenting various B&P processes, communicating
process changes and improvements to the organization, and developing and
implementing related training.
ADDITIONALLY I helped
develop scripts and overheads for executive presentations given by our
Director and our Vice President.
A KEY ACCOMPLISHMENT
was writing, editing, and publishing the B&P Procedures Manual. I facilitated
several quality teams to baseline and benchmark processes, and to clarify
customer / supplier relationships and requirements. 4/88
- 1/91, Proposal Integrator Top
AT&T
Network Systems (now Lucent
Technologies)
International Sales Operations,
Bids
& Proposals Development Group
Basking Ridge / Berkeley Heights,
New Jersey
PRIMARILY I was responsible
for coordinating all aspects of the writing, editing, and publishing of
sales proposals. I wrote and rewrote Executive Summaries, cover letters,
and other marketing sections. I was the Proposal Integrator for several
major proposals, including the Korea $29M cellular and the Telmex $150M
fiber optic wins.
ADDITIONALLY I developed
standard sales proposal preparation procedures, initiated the use of normal
publishing / editing practices, organized the document retention and tracking
system, and led the effort to move from UNIX terminals to PCs and desktop
publishing methods. I also organized and ran several organization-wide
meetings and events at the Director and VP level.
A KEY ACCOMPLISHMENT
was initiating and leading (at the direction of our VP) the 1989 organization-wide
"Help For A Troubled World!" Project to address improving areas such as
communication, training, morale, recognition, standardizing processes,
etc. The project spanned more than a year, involved dozens of individuals
(including upper management to the VP level) working in several small teams,
and was included as part of our division's Malcolm Baldrige Award application.
Subsequently I was awarded a Silver Award in 1989, along with others in
Network Systems who were deemed to have made significant contributions
to the business during the previous year.
8/86
- 4/88, Managing Editor Top
Bridge
Publishing, Inc. (now Bridge-Logos
Publishing)
South Plainfield, New Jersey
PRIMARILY I was solely
responsible for acquiring, editing, and rewriting manuscripts (our typesetter
also acted as my editorial assistant doing proofreading and offering second
opinions on manuscripts); working with freelancers and authors; marketing; coordinating all book production. I edited / developed 23 titles and was involved in
all phases of the company's operations. I also helped coordinate our involvement
in the CBA trade show.
ADDITIONALLY I handled publicity and marketing,
writing promotional, catalog, and ad copy, placing ads, and so on.
A KEY ACCOMPLISHMENT
was trimming our large backlist to a manageable size, completely
rewriting our catalog, initiating cover redesigns on our bestsellers,
and acquiring significant new titles that were well-received in the
marketplace. 7/84
- 8/86, Principal / Consulting
Top
Stephen R. Clark, Writing
& Communications Services
Findlay, Ohio
PRIMARILY offered writing,
ghostwriting (books, articles), editing, publicity writing, graphic design,
newsletters, marketing, and consulting.
CLIENTS INCLUDED Harper
& Row, Here's Life Publishers, Kuss Corporation, WTLW-TV 44, James
Peter Associates, Prentice-Hall, Findlay Area Arts Council, and others. 7/83
- 7/84, Director of Public Information & Publications Top
Bluffton
College (now Bluffton University)
Bluffton, Ohio
PRIMARILY I was responsible for supervising a volunteer staff of up
to 10 students; covering all aspects of college news and sports
activities; writing, editing, and designing all college publications;
developing print ads, radio spots, and TV commercials; and working
with area media; marketing the college.
ADDITIONALLY I assisted
with alumni fundraising efforts in developing materials and organizing
events. I also served as an advisor to several student publications.
A KEY ACCOMPLISHMENT
was redesigning all of the college publications giving them a fresher,
more contemporary, as well as unified look. 11/82
- 7/83, Principal / Consulting Top
Stephen R. Clark, Writing
& Communications Services
Findlay, Ohio
PRIMARILY offered writing,
ghostwriting (books, articles), editing, publicity writing, graphic design,
newsletters, and consulting.
CLIENTS INCLUDED Harper
& Row, Here's Life Publishers, Kuss Corporation, WTLW-TV 44, James
Peter Associates, Prentice-Hall, Findlay Area Arts Council, and others. 8/80
- 11/82, Senior Editor
Top
Christian
Bookseller magazine, Christian Life, Inc. (now Christian Retailing)
Wheaton, Illinois
(reported to Gordon Molsen and
Robert Walker)
PRIMARILY I was responsible
for all editorial, design, production, and marketing for this controlled
circulation trade magazine with a monthly circulation of 10,000. I initiated
a complete redesign of the magazine (bringing it out of the 50s into the
80s) and expanded editorial coverage. I
also created an expanded book review section which included brief reviews
of every Christian / religious book published each month (that we were
aware of). This involved utilizing a group of up to 25-30 volunteer reviewers,
most of them located in the Chicago area. I also helped coordinate our
involvement in the CBA trade show.
ADDITIONALLY other responsibilities
included editorial work for Christian Life magazine, interviewing prominent
Christian personalities, doing editing and writing cover copy for Creation
House Books, working as an instructor for Christian Writers Institute,
writing fundraising letters for Christian Life Missions, and writing and
designing ads and direct mail for all divisions of Christian Life, Inc.
A KEY ACCOMPLISHMENT
was after being at the magazine only six months, Bob Walker, the Publisher,
came into my office and handed me a letter saying, "This is really for
you." The letter was from Ken Taylor, president of Tyndale House Publishers
and author of The Living Bible. In the letter Mr. Taylor stated that he
was thoroughly impressed with the changes and improvements that had occurred
in Christian Bookseller over the previous few months. INDUSTRIES/MARKETS
IN WHICH I'M EXPERIENCED:
Top
Security, Aerospace, Telecommunications, Manufacturing, Consulting,
Book Publishing, Magazine Publishing, Education, Sales, Retail,
Construction, and more. EDUCATION:
Top
Evangel University, Springfield,
MO (B.A. in English [with writing
emphasis]
& Biblical Studies, with a
Psychology Minor)
Southwest Missouri State University,
Springfield, MO ADDITIONAL
EDUCATION: Top
IUPUI
courses (HR Certificate Program):
(June, 1997) Introduction to
Human Resources Management,
Recruitment Interviewing &
Selection, Train the Trainer;
(Fall, 1997) Developing Effective
Training Programs,
Employee & Labor Relations;
(Spring, 1998) Compensation. Selected
courses, AT&T School of Business (1988-1996):
Contracting for Project Managers,
Direct Marketing Techniques,
Introduction to Marketing, Introduction
to Project Management,
Leadership for the Future, Managing
& Improving Processes
with Quality, Managing Organizational
Conflict, Managing
People & Performance, Mini-MBA,
Project Management Essentials,
Team Leader Training.
MEMBERSHIPS:
Top
Evangelical
Press Association (EPA)
Associated Church Press (ACP)
International Association of
Business Communicators (IABC) (lapsed)
Public Relations Society of America (PRSA) (lapsed)
SELECTED ACCOMPLISHMENTS
SUMMARIES BY CATEGORY:
Top
 BOOK
PUBLISHING - Oversaw the consolidation of backlist; acquired
several new titles; built and maintained relationships with every author;
reviewed all manuscripts; supervised production staff and freelance editorial
support; developed 23 titles in two years; developed and placed ads; coordinated
all marketing efforts; served on the corporate executive management team
and helped set strategy and planning for the company. Top
BUSINESS
PROCESS IMPROVEMENT -
Initiated and led a business-unit wide
project, coordinating a dozen+ sub-teams, to address improving areas such
as internal communication, training, morale, cross-group interaction, recognition,
process, and more / the year long effort involved VPs and executive level
managers / won a Sliver Award / many of changes implemented are still in
place; have served as primary writer for three proposal process manuals. Top
CORPORATE
& EMPLOYEE COMMUNICATIONS -
Developed multiple channels
to provide critical and timely communication to employees scattered over
the US and several global locations; established employee "Sound Off!"
channel allowing employees to share concerns, issues, complaints anonymously
with executive leadership; facilitated improved open and honest communications
between executive leadership and staff; mediated the process of addressing
sensitive issues; promoted diversity awareness; assisted in coordinating
training opportunities; developed executive level presentations; organized
and facilitated events for and involving VPs and other executive level
corporate managers; developed college recruiting materials; developed sales
support material aimed at external (global and Fortune 500) clients; developed
internal communications and community relations plans in support of strategic
objectives. Top EVENT
PLANNING - Coordinated off-site team meetings and conferences
in a variety of locations for groups of 12 - 100+; selected and booked
sites; specified event requirements; oversaw all details of events from
meeting needs to banquets; coordinated arrangements with event services
vendor; held vendors accountable to budget. Top MAGAZINE
PUBLISHING -
Coordinated redesign of
national trade magazine; developed
ads, direct mail, and other marketing materials; supervised production
staff; maintained editorial calendars; reviewed incoming manuscripts; significantly
expanded the book review section using dozens of volunteer reviewers; obtained
all new columnists; served on the corporate executive management team and
helped set strategy and planning for the company; received kudos for improvements
from publishing industry leaders. Top PROPOSAL
MANAGEMENT & DEVELOPMENT - Coordinated proposal teams of
5 to 50+ people; developed technical sales proposals from a few pages in
length to as many as 40 volumes; provided proposal development to teams,
support providers, executives, and others; developed proposal style guides
and process manuals; built proposals in a virtual environment working with
globally deployed resources; managed full range of resources and support
services such as graphics services, word processing, printing, etc.; trained
proposal teams in professional sales proposal writing techniques. Top PUBLICATIONS
MANAGEMENT -
Developed monthly, bi-monthly, and quarterly publications,
brochures, news releases, catalog, viewbook, and all other publications
for college; coordinated large and small print orders with book and other
printers; coordinated use of outside vendors (graphics, typesetting, editors,
writers, etc.). Top PUBLIC
RELATIONS -
Coordinated all PR efforts of companies, college, magazine, and book
publishing company; have handled media and community relations for a
variety of groups.
Top TRAINING
- Developed and conducted organization wide skills assessment
evaluation; issued reports to each individual and supervisors; developed
proposed training plan for each individual to address skill gaps; coordinated
the development and delivery of Negotiations Training and Proposal Training;
have conducted brief informal training sessions / seminars on various topics. Top WRITING
-
Have written on a wide variety of topics, both technical and
non-technical, aimed at diverse audiences; articles, collateral
materials, news releases, scripts, ad copy, software manuals, etc.;
ghostwritten books; developed print communications materials for
churches and organizations; gathering information and reporting on
individuals and projects for news items; have done research using the
Internet to gather information for articles; can write about almost
anything in almost any style required. Top
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